Welcome! Easy Life is an online platform dedicated to enhancing community living through technology. We connect residents with service providers, activities, community events, local restaurants, and other residents within your community
This Privacy Policy describes what personal information we collect, how we use this information, how this information may be shared, and what choices and rights you have with respect to this information. Access and use of our Platform is subject to this Privacy Policy.
The terms “we,” “us,” or “our” refer to Easy Life LLC, a Florida limited liability company. Easy Life refers to Easy Life LLC and any affiliates. By “you,” we are referring to visitors and users of any part of our Platform.
Our “Platform” is made up of Easy Life, and other sites, apps, products, and services on which this Privacy Policy is posted and that are Easy Life-branded or operated by Easy Life, including our plug-ins, embedded content made available on other sites, and browser extensions.
1. Collection of Information
We collect personal information that you provide us, from third parties, and automatically when you use our Platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.
Information You Provide Us
We collect information that you provide us, including your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contests.
Account and Profile Information. When you create an account on our Platform, we collect information you provide us, like your name, email address, interests, gender, age, and profile information. If you are a Service Provider, you may also provide us information related to your business, including a business description and areas served.
Content You Submit. We collect information and content that you submit, post to, or create in our Platform, including your photos, comments, reviews, searches, photo notes, discussions, project details and costs, and as a Service Provider we also collect other types of content including, menu items, rates, costs, service descriptions and other details for use in our Easy Life platform.
Purchases. If you purchase or sell products or services or make or receive payments within our Platform, we collect certain information in order to complete your purchases, sales, and payments, such as your phone number, address, and payment method (for example, credit card or bank account information).
Communications. When you communicate with us (via email, phone, through our Platform, or otherwise) and when you use our Platform to communicate with others, we may record, monitor, or otherwise collect details about your communications (including call time, and call duration). Certain Service Providers on our Platform may choose to use our communication features in order to book or transact business. You are using our Platform when you communicate to these Service Providers and sellers using their phone number or other contact means on our Platform. We will provide you notice or obtain your consent in accordance with applicable law before recording or monitoring any of these calls. Otherwise, to the extent you communicate with Service Providers, sellers, and other users outside our Platform, those communications are not subject to this Privacy Policy.
Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.
Information from Others
We collect information that others make available to us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners, service providers, and affiliates, and information from third-party sites.
Other Platforms. We may receive information about you from third-party platforms when you allow the third-party platform to share this information with us or allow Easy Life to obtain this information from the third party. For example, you may sign-up for our Platform through Facebook, Google, or Apple; upload your contacts from your third-party email service; use our Platform (or a third-party integration on our Platform) to manage your calendar on another platform or to manage and send communications (e.g., email or text messages).
Publicly Available Information. If you are a Service Provider or seller, we may collect information about you from publicly available sources and where permitted by applicable law or with your permission, make it available as part of our Platform. For example, we may receive your name and contact information from industry associations and dealer networks in which you participate and display your affiliation with these organizations. We also may collect and display the details of any license you have using publicly available records.
Other Users and Customers. Others may post content on our Platform that includes information about you (for example, as part of photos, stories, and reviews) or provide us your information in connection with using our Platform (e.g., to manage their business, organize photoshoots of their projects, participate in referral programs, and to advertise through our Platform). In order to enhance the quality of our Platform, Service Providers on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them, whether your project has been completed, and whether you have received a product you have ordered. If you are a Service Provider or seller, Platform users and visitors may provide us with feedback and public reviews about you.
Our Partners and Service Providers. We may receive information about you from our partners and Service Providers. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information.
Automatically Collected Information
Each time you access the Platform, information is sent to our server by your Internet browser or app and stored in our log files. We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, the content you interact with on third-party sites (for example, if you save an image from a third-party site to your Easy Life account), and how you navigate and interact with a page or screen. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.
Cookies and Similar Technologies
We use cookies and similar technologies in connection with your use of our Platform to collect information related to what you see and interact with on our Platform and other Platform access and use. Please see our Cookie Policy for more information on our use of cookies and how to accept or opt-out of cookies, but please note that unless required by law, we do not change system behavior within our Platform in response to browser requests not to be tracked.
Location Information
We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform, including in your Easy Life settings, or when you checkout as a shipping or billing address.
2. Use of Information
We use the personal information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:
If you provide us information about your contacts in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.
We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received, and responses sent, by Service Providers on our Platform and to provide them with feedback.
We may use your log-in information, cookie information, device information, IP addresses, and other information to identify you and log your use across devices, our Platform, and third-party sites. We may use this information to personalize your experience on our Platform.
For your convenience, we and our payment processors will store information about the payment method you use in connection with the Platform. Note that while our payment processors may store your complete credit card number, Easy Life does not. You may remove or change your payment method on Easy Life through your settings.
Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of, or agree to, such uses at your discretion.
3. Sharing Your Information
We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their direct marketing purposes. We share personal information in the following ways:
Platform Users
One of the main purposes of having a Easy Life account is to connect with service providers, activities, community events, local restaurants, and other residents within your community.Through Easy Life, others have the ability to connect with you. You can customize your Easy Life profile and whether users may connect with you through your Easy Life settings. You also may choose to make certain information public on our Platform like your city and neighborhood. If you are a Service Provider on Easy Life, we may also display the following information in order to help visitors and users evaluate you: your last visit to Easy Life, aggregated information on our Platform about your Platform activity (e.g. response rate), and information that is publicly available from third parties. We have policies that place restrictions on users' use of information and content you choose to make available publicly through the Platform.
Service Providers, and Other Businesses on our Platform
If you request us to connect you with Service Providers and provide information (including the contact information) that you provide will be made available to a limited number of Service Providers that we believe may be suitable for your request. Service Providers that participate on the Easy Life Platform may view your requests on our Platform and receive feedback you provide to us about your engagement with them. The Service Provider cannot see your Easy Life account information (for example, email address). We ask Service Providers on our Platform to limit the use of your information to the reasons for which the request was provided.
Service Providers and Partners
We may share your information with service providers and partners as reasonably needed for our uses described in this Privacy Policy. We ask our service providers to limit their use of that information for use on behalf of Easy Life and for improving their services and products (in a de-identified form if legally required). Only if you specifically agree to share your contact information with a third-party partner, for example, as part of a contest or promotion we sponsor with such third party, will we share your contact information with that third-party partner for their direct marketing purposes.
In addition, we may share information about you with third-party platforms when you allow the third-party platform to receive this information from us or allow Easy Life to share this information with the third party. Our Platform may include third-party social media features and other third-party plug-ins and widgets. When these features are displayed on our Platform, they are operated or hosted by third parties and are subject to their own privacy policies instead of this Privacy Policy. For example, you may sign-up for our Platform through Facebook, Google, or Apple. N/A?
Advertisers and Ad Networks
We use advertising networks and partners to serve advertisements for us and other businesses, including interest-based advertising, on third-party sites and to assist us in evaluating the effectiveness of our advertising. We may also work with advertising networks and partners to serve ads on our Platform and to communicate with you at the addresses they have for you. We may provide advertising networks, advertising partners, and businesses advertising on our platform with aggregate information but other than hashed information or device identifiers, we do not disclose your name, contact information, or other personal information. For example, we may provide a hashed version of your email address or other information to advertising networks (e.g., Facebook and Google) to serve advertisements to you or others. To opt-out of the use of your information for this purpose, please send a request as provided under the Contact Us section.
We and the businesses advertising on our Platform, advertising networks, and advertising partners may also use cookies or similar technologies to track your activities on our Platform and other online properties in order to provide you with tailored ads across websites, apps, and devices and to understand how those ads perform. To learn how to opt-out of receiving this type of advertising, please see our Cookie Policy.
Corporate Affiliates and Business Transfers
We may share information from or about you with (a) joint ventures or other companies or (b) a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in bankruptcy or similar proceedings). In these cases, their use will be subject to this Privacy Policy.
Legal Obligations
We may disclose information from or about you, as required or permitted by applicable law, if we believe that such disclosure is reasonably necessary to (a) comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us, a service provider, or a partner (which may include disclosure to law enforcement, courts, or governmental authorities); (b) prevent, investigate, or identify possible wrongdoing in connection with our Platform; (c) protect our rights, reputation, property, or that of our visitors, users, affiliates, or the public; or (d) enforce compliance with our agreements with you (for example, the Easy Life Terms of Use).
4. Communications
An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from the Easy Life through email and our Platform. If you use our mobile app or provide us with your cell phone number, these communications also include text messages and push notifications. We communicate with you about your account, privacy, and interactions with your content, interactions with other users and Service Providers. We also ask for your feedback about your experience in connection with our Platform. In accordance with applicable law, we may send you marketing communications (e.g., with tips, offers, and similar services). These communications may feature us, our Platform, co-branded products and services, Service Providers, sellers, and other businesses on our Platform.
If you provide us your phone number, we may call and otherwise contact you to help you with using the Platform, to find Service Providers, or to assist with your order or if you are a Service Provider, to to provide you with tips about your Service Provider profile and promotional content. If you are a Service Provider or other business, we may use your contact information (whether publicly available or provided to Easy Life) to call and otherwise contact you about our Platform, including to market and sell our products or services or those available on our Platform.
You may change your communication preferences at any time through your Easy Life settings and you may also opt-out of similar types of marketing emails from us directly through the email. To opt-out of our text messages at any time, you can follow the instructions provided in the text message, which typically is to reply “STOP.” You may opt-out of sales and marketing phone calls from us by letting us know during the call or by contacting us as described in the Contact Us section. Please be aware that you cannot opt-out of receiving account- and privacy-related messages from us. If you wish to stop receiving push notifications from us, you can turn off push notifications for the mobile application in the settings of your mobile device. Our Platform also allows you and others to send messages in our Platform, share content with others on our Platform, and if you make your contact information available, for others to contact you on our Platform.
5. Your Choices and Rights
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond to your request securely and efficiently.
Even where not legally required, we will use reasonable efforts to complete requests to access or delete your personal information. You may request to receive a copy of your Easy Life information through your Easy Life settings. You may access both your Easy Life by contacting us as provided in the Contact Us section. To request permanent deletion of your personal information, please contact us as described in the Contact Us section.
To edit your personal information, you can manage your profile on our Platform, as well as your Easy Life settings. You may also contact us about correcting or updating your personal information (including your marketing preferences) using the methods provided in the Contact Us section. We will consider your request in accordance with applicable laws.
6. Account Termination and Data Retention
Unless you are a Service Provider on Easy Life, you can deactivate your Easy Life account at any time by going to your Easy Life settings. To deactivate your account as a Service Provider on Easy Life, please contact us as described in the Contact Us section of this Privacy Policy.. When you deactivate your account, you will cease to provide ongoing or future data to us that is associated with your account. Your Easy Life profile will no longer be accessible on the Platform but in accordance with applicable law and the Easy Life Terms of Use, your photos, reviews, and other content may still be available through our Platform. In order to request permanent deletion of the personal information associated with your account, please contact us as described in the Contact Us section.
We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance purposes for our Platform or to defend future legal claims. We also will retain de-identified information after your account has been deleted. Information you have shared with others will remain visible after your account has been deactivated or deleted and after the information has been deleted from your own profile or account. We do not control information or content that others have copied out of our Platform. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.
7. Children
Our Platform is intended for general audiences and is not directed to children under 18. We do not knowingly collect personal information from children under 18. In the event that we learn that we have collected personal information from a child under age 18, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.
8. Data Security
We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.
9. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time. The most current version of our Privacy Policy will govern our use of information about you. If we make material changes to our Privacy Policy, we will notify you by email or by posting a notice on our Platform or by other means, to offer you an opportunity to review the changes before they become effective. By continuing to access or use our Platform after those changes become effective, you are subject to the revised Privacy Policy.
10. Contact Us
Within the Easy Life group, Easy Life Inc. is responsible for the use of your personal information. If you have questions or comments about this Privacy Policy (including about the manner in which we or our service providers treat your personal information), you may contact us in the following ways:
Contact info
You may also reach our Privacy team by mailing us at our address at Easy Life
11. International Transfers of Personal Information
The Easy Life group is a global organization, headquartered in the United States, with users that are located in other contries. In order to provide you with the services you sign up for by creating an account or visiting our Platform, your personal information will be transferred to and processed in the United States (or any other country where we, our affiliates, agents, and service providers operate). Data protection laws differ among jurisdictions, and the United States and these other jurisdictions may not provide the same level of protection for personal information as your jurisdiction of residence. For example, your information may be required to be disclosed to law enforcement or government authorities under the laws of those jurisdictions.
If you are from the European Economic Area ("EEA") and we transfer your personal information to countries outside of the EEA, we will take appropriate steps to ensure your personal information is afforded the same level of protection as described in this Privacy Policy and provided by the General Data Protection Regulation (GDPR) and other applicable law. To ensure an adequate level of data protection and to achieve the highest possible level of transparency we will notify you promptly, where possible, if we:
If we are prohibited from notifying you under the applicable laws, we agree to use our reasonable best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. We will document our efforts in order to be able to describe them to you if requested. Where permissible under applicable laws, we will provide, at regular intervals, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authorities, whether requests have been challenged and the outcome of such challenges, etc.).
12. Additional Information for Individuals from the European Economic Area
If you are from the EEA, our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it. We collect and use your information for a variety of business purposes that are in our legitimate interests, in order to enter into or perform a contract with you, with your consent, or to comply with our legal obligations.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you wish to learn more about specific legal grounds we rely on to process your information for any particular purpose (including any legitimate interests we have to process this information), please contact us as provided under the Contact Us section. For example, we rely on our legitimate interests to process information for direct marketing purposes and for fraud prevention and detection, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
Easy Life takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. In addition to the rights described in the Your Choices and Rights section, you have additional rights in relation to your personal information, including the right to object to, or to ask us to restrict, the processing of your personal information. You can exercise these rights by contacting us as provided in the Contact Us section. You also can deactivate your Easy Life profile through your Easy Life settings.
You can complain to a data protection authority about our collection and use of your personal information in relation to the GDPR and other applicable law. For more information, and to submit a GDPR complaint, please contact your local data protection authority.
13. Additional Information for Individuals from California
This section provides notice and specific information for California consumers to address the California Consumer Privacy Act ("CCPA").
We collect the following categories of personal information from you:
● Contact information and other identifiers (for example, real name, address, email address, account name, or other similar identifiers);
● User ID or device identifiers (for example, IP address or other similar identifiers);
● Customer records (for example, customer records containing personal information, such as name, address, and telephone number);
● Protected classifications (but only gender, age range, and ethnicity, which you choose to provide);
● Purchase history and preferences (for example, records of products or services purchased or considered);
● Usage data (for example, internet activity information, including browsing history and interactions with a website or advertisement);
● Precise geolocation data (for example, latitude/longitude from a particular device, but only with your consent);
● Audiovisual information (for example, visual, audio, or similar information, only if you choose to provide this information);
● Work history (for example, Service Provider information, if this information is provided).
We do not disclose your data in exchange for money except at your request or direction. For California residents, the CCPA defines "selling" personal information to include providing it to a third party in exchange for valuable services. We disclose information to certain third parties in exchange for valuable services, such as advertising services, which may constitute a "sale" under the CCPA. You may opt-out of this disclosure of your data for commercial purposes. As provided in our Terms of Use, use of the Easy Life Platform by anyone under 18 years of age is strictly prohibited. Consequently, we do not knowingly disclose information regarding individuals under 18 years of age to third parties in exchange for consideration.
In addition to the rights described above and in the Your Choices and Rights section, California consumers may also, up to twice every 12 months and subject to certain exceptions, request us to provide information about how we have used and shared your personal information in the prior 12 months. Please submit these requests for information, as well as requests to access or delete your information, through this online support form, through your privacy settings, or by emailing us at privacy@Easy Life.com.
Your authorized agent may submit a request to know, delete, or opt out on your behalf via this online support form or by emailing us at privacy@Easy Life.com. We may still require you to directly verify your identity and confirm that you have provided the authorized agent permission to submit the request. Whether you submit your request directly or through an authorized agent, generally, the only means Easy Life has to verify your identity is for you: to respond to a specific Easy Life email from the email address associated with your Easy Life account; to click a confirmation or similar button in a specific Easy Life email from the email address associated with your Easy Life account; or to submit your request from your logged-in account.
The Sources of Collection section of this Privacy Policy describes the sources from which we collect your personal information. The Use of Information section of this Privacy Policy describes the purposes for which we collect your personal information. The Sharing Your Information section of this Privacy Policy describes the types of third parties with which we share your personal information.
Consistent with the CCPA, except to the extent reasonably related to the value of your personal information, we will not treat California consumers differently for exercising their rights under the CCPA.
14. Additional Information for Individuals from Canada
Easy Life respects your Privacy. This section of the Privacy Policy describes Easy Life’s privacy practices regarding Personal Information we collect from individuals (“you” or “your”) when you use our Platform.
If you do not agree with all of the terms of this Privacy Policy, you should not use, browse or otherwise access the Platform. By browsing or using the Platform, you signify your agreement to this Privacy Policy.
Definition of Personal Information
For the purposes of this Privacy Policy section, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably linked, directly or indirectly, with a particular individual or household.
Personal Information does not include publicly-available information from governmental sources. Information that is provided in the aggregate or that is de-identified is not Personal Information.
Personal Information We May Collect About You – Sources and Categories of Information
Sources of Collection
This section describes the sources from which we may have collected Personal Information about you in the last 12 months, and which we may continue to collect, whether on our behalf or on behalf of our clients:
When you visit the Platform or interact with use in other ways, such as when you request information about our Platform or information we provide to the public; visit the Platform; transmit information through the Platform we maintain on behalf of our users when, for example, you pay association fees, request documents and certificates, submit other inquiries, call or otherwise engage with the customer service center.
Categories of Personal Information Collected
This section describes the categories of Personal Information we may have collected about you. Included are categories that describe employee as well as client data. It also describes the categories of Personal Information we may continue to collect:
How We Use Personal Information We Collect
With respect to each of the categories of Personal Information above, this section describes the reasons we may have collected and used such information in the past 12 months and why we may continue to collect and use it.
Provide You with Services on Behalf of Our Clients: We use your Personal Information to provide a full range of property management services to our clients, including: management of facilities, public grounds and common areas in communities; contacting you and responding to your requests and inquiries; facilitating sales and leasing/rentals; processing payments; responding to requests for documentation associated with the association or ownership/leasing/rental of real property within each community; providing marketing; facilitating the operation of association boards of directors; providing customer service; operating a call-incenter; distributing news letters and similar materials; compliance with applicable laws, regulations or codes of practice.
Provide You With Additional Services: In addition, we collect Personal Information in order to market and provide information about the Platform, understanding who and how it is used; compliance with applicable laws, regulations or codes of practice.
Security and Fraud Prevention and Detection: We use information for security purposes such as fraud prevention and detection. We may use Personal Information to enforce our rights, for fraud prevention, or to protect our company, affiliates, our customers, or our Platform (including websites), or a third-party website or platform.
Compliance with Laws and to Protect Ourselves: We use your Personal Information to support auditing, legal and compliance purposes including responding to court orders or subpoenas. We may also share your Personal Information if a government agency or investigatory body requests. We may also use your Personal Information when we are investigating potential fraud or other areas of concern or if we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property, or the rights, property or safety of others.
Marketing and Recruiting:
We use Personal Information to inform you about the Platform and the services we offer. We may also use your Personal Information to send you information about career opportunities.
Employment and Human Relations Functions: We use Personal Information in connection with our hiring, employment, and job training activities.
Communications: We use Personal Information to communicate with you about your account or our relationship. We may contact you about your use of the Platform. We may contact you about your account or feedback. We might also contact you about this Privacy Policy or the Platforms’ Terms of Use.
Debug and Identify Errors: We use your Personal Information to debug and identify and repair errors that impair existing intended functionality.
Statistical Analysis and Research: We may use your Personal Information for statistical analysis and research purposes including analyzing performance.
We may use your Personal Information as otherwise described or permitted by law, for any other purpose as described in this Privacy Policy, or as we may notify you.
In addition, we may use your Personal Information in the aggregate and in a de-identified manner to create case studies, and/or to determine residents' demographics and preferences. By doing so, we are better able to deliver to you relevant information that you may find to be helpful and informative.
Third Parties With Which We Have Shared Personal Information
We may share the Personal Information described above with the following categories of third parties for business purposes, whether our own or those of our clients:
Looking forward, we may also continue to share the same categories of Personal Information with the same categories of third parties as described above.
Additional Information Regarding Our Collection, Use and Sharing of Personal Information
With respect to each of the categories of Personal Information we collect as noted above, we may also collect and share Personal Information with third parties to comply with legal obligations; when we believe in good faith that an applicable law requires it; at the request of governmental authorities or other third parties conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of our business, third parties, visitors to the Platform, or the public. We may also share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.
Do Not Track
“Do Not Track” is a privacy preference that users can set in certain web browsers. We do not comply with automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.
Effective November 15, 2021
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